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Five Steps to Number Inventory Nirvana

It’s Time to Ditch the Spreadsheets Telephone numbers are mission-critical to Communications Service Providers (CSPs), and keeping an accurate accounting of your numbering resources is mission-critical. Everything from having inventory to meeting growth demands to complying with regulations can be impacted by your ability to manage these valuable resources. As your business grows, so does […]

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Analyzing Data Can Stabilize Your Revenue Flow

It can be difficult to predict and protect revenue in a market where change is the only constant. For communications service providers (CSPs), revenue assurance is critical to growth, especially as CSPs look to expand their networks to address the growing customer demand for mobile multimedia communications. One way to stabilize revenue streams is to […]

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Fraud: It Can Happen Anywhere

It has been a busy year for “cramming.”  Cramming is the practice of billing telephony subscribers for unauthorized charges, which typically ranges from $9.95 to $24.95 a month. In Billings, Montana, a family is accused of adding $70 million of fraudulent charges onto phone bills nationwide. Yes, you read that correctly –  70 million dollars. […]

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A Note to MSOs: If You Want to Protect Revenue, Be Proactive

The goal of revenue assurance is simple: Protect what you already have. Multi-system operators (MSOs) have an even greater incentive to keep their existing customers because of the high cost of acquiring new ones. The capital investments that MSOs make in customer premise-based equipment, such as digital modems, as well as the high cost of […]

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Telecom is Getting Smarter

The end of summer is marked by last-minute vacations, kids heading back to school and the annual Gartner Hype Cycle, which assesses the maturity of over 2,000 technologies and trends. The “Hype Cycle for Emerging Technologies” was first published in the 1990s to provide a cross-industry perspective on the five phases of a technology’s life […]

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Your Customer Data Could Be Worth $300 Million

A Gartner report entitled “Calculating the Value of CSP Customer Data”* determined that Communications Service Providers (CSPs) could generate an additional $300 million by maximizing the value of their customer data. The report specifically identified six customer data activities that, when combined, can net CSPs over $160 million alone in revenue uplift and operational cost […]

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Six Steps CSPs can Take for Stronger Privacy Policies

“The right of the people to be secure in their persons, houses, papers, and effects, against unreasonable searches and seizures, shall not be violated, and no warrants shall issue, but upon probable cause, supported by oath or affirmation, and particularly describing the place to be searched, and the persons or things to be seized.” – […]

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Leveraging the Big Data Advantage You Already Have

There were over 430 million mobile phones shipped worldwide in the second quarter of 2013, and more than half of them were smartphones. Last year, the average smartphone generated 342 MB of traffic every month, while tablets generated an average of 820 MB of mobile traffic per month. What does this mobile data traffic have […]

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Text Me

Short Message Service (SMS) is one of the most common forms of mobile communications today. Over 78 percent of mobile phone users worldwide have SMS service activated on their accounts. For many of us, a text is the best way to communicate quickly. This rise in SMS usage has also brought challenges for Communication Service […]

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8/1 and 2/1: What’s the Fuss Over Two Days a Year?

The dates August 1st and February 1st hold no special meaning for most of us. Number and Code Administrators, however, recognize these as vital deadlines for filing their semiannual Numbering Resource Utilization and Forecast (NRUF) Reports. For many Communications Service Providers (CSPs), the weeks leading up to the filing deadline can be stressful. Countless hours […]

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