Consumers want a seamless experience when they go online. In fact, most will wait no longer than 3 seconds before abandoning a website. This means it’s crucial to know when your website is down or loads slowly. The answer: a website monitoring service with intelligent alerts.
Alerts today can do more than notify you of issues. Some have the capability to allow you to script “intelligence.” For example, a “three strike policy” verifies there are issues at multiple network locations before an alert is sent. This ensures that when you’re alerted, the issue is real and needs immediate attention.
With alerting services such as PagerDuty, you can set escalation policies to resolve problems automatically, giving you coverage when you can’t respond right away. You can also share on-call responsibilities among colleagues through automatic scheduling. For these reasons and more, Neustar Web Performance Management has integrated PagerDuty in our latest release.
If reporting on the status of your network is part of your job, it’s good to know about this sort of customization. For instance, you can create a script to post network updates to a dashboard keeping management informed. Or you can tailor scripts to open new instances on Amazon Cloud if load times are too high and then automatically close the instance when times are back to normal.
In other words, intelligent alerting saves you time on mundane tasks while helping deliver a superior online experience. Intelligent, indeed.